Job Title: Medical Device Field Service Engineer - South East
Location: Sunbury, TW16 / Flexible work location and hours
About Planer Ltd:
Planer Ltd is a leading provider of precision equipment and medical devices used within Research, Cell Therapy, and Fertility laboratories across the world. We are committed to delivering high-quality products that meet the needs and expectations of our customers while adhering to the highest standards of quality and compliance.
Job Summary:
Are you a highly organised Engineer with experience of working in a field-based service and maintenance role? A service driven, professional and pragmatic Field Service Engineer is required to join Planer, a well-established SME, based near Heathrow with a friendly team and a worldwide reputation for providing service excellence in niche markets. We design and develop sophisticated microprocessor-controlled cryopreservation and incubation equipment for use in research and medical laboratories.
An experienced Field Service Engineer is required to join the team covering the South of the UK with occasional travel to the North of England when needed, and visits to the Planer site in Sunbury on Thames in Middlesex. Preferably with knowledge working with medical or lab-based equipment, to provide preventative maintenance, service, repairs and installation of Planer equipment and customer and distributor training on and off site.
The successful candidate must be willing to travel. The ability to organise your own diary is essential. All product training will be provided, however candidates must be able to demonstrate previous experience in a similar engineering role.
Key Responsibilities
- Organising and undertaking Site Visits
- Fault Finding and Repair of Planer Equipment
- Surveying and Installation for Planer Systems
- Product Training for Customers/Distributors
- Routine Maintenance and Calibration of Planer product.
- Responding to Customer Calls/Emails
- Product Training for Customers/Distributors in house and on site.
- Maintain all documentation relating to the Sales and Service activities, both computerised and otherwise.
Skills and Experience
- Engineering/Technical Background
- Experience of Fault Finding using reasoning and diagnostic skills
- Ideally experience of supporting Medical Devices (desirable)
- An understanding of IT infrastructure
- Strong Customer focus
- Excellent Spoken and Written English
- Full Clean UK/EU Driving Licence
- Based in the South-East area or willing to travel
- Flexible working location and hours
This is a fantastic opportunity for a meticulous Field Service Engineer to progress their career to work within a dynamic company with a worldwide reputation for providing service excellent in a niche market.
Benefits:
- Competitive Salary + 5% annual bonus
- 6% Pension, Medical top up scheme, Income Protection Policy, Group Life assurance
- 25 days holiday pa + Bank holidays
How to Apply:
Please submit your resume and details outlining your qualifications and experience for the position at Planer Ltd by clicking here.
Applicants must have the right to work in the UK without the requirement for visa sponsorship or funded relocation. Applications may be prioritised for candidates who live a commutable distance from the company premises. Applicants must be eligible to hold trusted positions and pass client background checks.
